Free Computer Engineering Training

Troubleshooting and Maintaining PC

The Troubleshooting and Maintaining PC course introduces you to the domain of
computer hardware and operating systems. It explains the functionality of various
hardware components and provides hands-on practice for assembling and configuring a
computer. It describes how to install operating systems and troubleshoot hardware- and
software-related problems. In addition, it discusses the technological advancement in PC
hardware such as virtualization and vPro that are being implemented in enterprises across
the world. It also introduces the basic concepts of managing network connections and
implementing PC security measures.
The PC support industry has witnessed a rapid development lately. It is expected to grow
in leaps and bounds in the coming years. This will result in a large number of job
openings in a variety of technical profiles such as Technical Support Executive, PC
Technician, Helpdesk Analyst, and so on. However, it is likely that there would be
scarcity of proficient and skilled IT technicians. Therefore, a hardware and networking
course has been initiated in order to bridge the underlying gap.
To manage computers efficiently and effectively, it is critical to understand how the
various hardware and software components of a computer work. This course provides an
in-depth exposure to the computer hardware and operating systems. In addition, it
explains how to install, configure, optimize, and troubleshoot the hardware and software
resources of a computer. The course includes state-of-the-art theoretical content and
practical hands-on exercises that will help students to support and service PCs efficiently
and effectively.
After completing this course, the students will be able to:
􀂄 Identify the components of standard desktop personal computers.
􀂄 Identify fundamental components and functions of personal computer operating
systems.
􀂄 Identify best practices followed by professional personal computer technicians.
􀂄 Install and configure computer components.
􀂄 Install and configure system components.
􀂄 Maintain and troubleshoot peripheral components.
Prologue
Description
Rationale
Objectives
ii About This Course NIIT
􀂄 Troubleshoot system components.
􀂄 Install and configure operating systems.
􀂄 Install, maintain, and troubleshoot Microsoft Windows operating system.
􀂄 Identify network technologies.
􀂄 Install and manage network connections.
􀂄 Support laptops and portable computing devices.
􀂄 Support printers.
􀂄 Identify personal computer security concepts.
􀂄 Support personal computer security.
A student who registers for this course should be able to:
􀂄 Use a keyboard and mouse.
􀂄 Recognize the main components of a PC and different data media such as floppy
disks, or CD-ROMs.
􀂄 Start the computer and navigate the Desktop.
􀂄 Use Windows Explorer to create directories and subdirectories; and move, copy or
rename files and directories.
􀂄 Use Internet Explorer to view websites.

At the end of this course, the students will be able to:
􀂄 Understand and appreciate PC components and internals.
􀂄 Configure and install PC components.
􀂄 Diagnose, troubleshoot, and optimize PC and its components.
􀂄 Install, configure, manage, and troubleshoot Windows operating system.
Installing Windows XP Professional Using Attended Installation

TO BE CONTINUED